Everest Group

MARCH 11, 2024

The PEAK Matrix® provides an objective, data-driven assessment of service and technology providers based on their overall capability and market impact across different global services markets, classifying them into three categories: Leaders, Major Contenders, and Aspirants.

Service 59

Service Retail Manufacturing Banking 59

Magellan Solutions

MAY 3, 2022

Offshored roles include information technology and customer support. They are also involved in credit card collection services. The financial institution has its shared services and many other regional hubs in the Philippines. Filipino call center agents assisted US clients in terms of credit card concerns.

Call Center 81

Call Center Outsourcing Offshoring Banking 81

Magellan Solutions

MAY 6, 2020

Offshored roles include information technology and customer support. They are also involved in credit card collection services. The financial institution has its shared services and many other regional hubs in the Philippines. Filipino call center agents assisted US clients in terms of credit card concerns.

Call Center 52

Call Center Outsourcing Offshoring Banking 52