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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

JUNE 15, 2021

In searching for outsource customer service solutions , you must consider how long an agent stays in the company. Outsource customer service solutions offer a wide range of benefits to any SMEs. However, how can you fully maximize the affordability of outsourcing? However, outsourcing to India has its risks.

Customer Service 52
Customer Service BPO Outsourcing Call Center 52
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Rising Prominence of Africa in Technical Support and Other Value-added Services

Everest Group

MAY 10, 2022

Africa has been part of the sourcing strategy of numerous Information Technology (IT) and BPS leaders in the Europe, Middle East, and Africa (EMEA) region for quite some time. Uganda supports both voice and non-voice service delivery (inbound and outbound customer service, Finance and Accounting Outsourcing (FAO), etc).

Service 52
Service Third Party Outsourcing Government Regulations 52
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