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Rising Prominence of Africa in Technical Support and Other Value-added Services

Everest Group

Africa has been part of the sourcing strategy of numerous Information Technology (IT) and BPS leaders in the Europe, Middle East, and Africa (EMEA) region for quite some time. Enterprise buyers of CX services are keen to balance their locations portfolio to manage business continuity risks for nearshore and offshore services.

Service 52
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Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

Your third-party outsourcing provider should provide a fast promotion to agents that provide a great performance for your company. However, outsourcing to India has its risks. Despite the fact that they have advanced software in the information technology sector. Better Career Growth.