Everest Group

SEPTEMBER 14, 2023

With robust telecommunications and widespread internet connectivity, businesses can efficiently run contact center operations Impact sourcing focus: South Africa offers companies a chance to meet impact sourcing goals while remaining cost-effective.

Service 69

Service Impact Sourcing Contact Center Outsourcing Government 69

Everest Group

DECEMBER 2, 2021

To learn more about why your organization should pay attention to supplier diversity, Impact Sourcing (IS), and Diversity, Equity, and Inclusion (DE&I), read on. Along with this richness in thinking come tangible financial benefits beyond lower operational costs. What do these terms mean?

Impact Sourcing 52

Impact Sourcing BPO Sourcing Business Process Outsourcing 52

Everest Group

MARCH 23, 2023

Impact sourcing can transform individual lives, create diverse and inclusive workforces for employers, and deliver economic benefits to entire communities. Why is impact sourcing so critical today? The impact sourcing ecosystem plays a critical role in helping these individuals. What is impact sourcing?

Impact Sourcing 52

Impact Sourcing Sourcing Co-Sourcing Government 52

Everest Group

MARCH 23, 2022

This increase is more apparent for IT and engineering skills; however, we’re seeing increases across various roles and skills, including finance, supervisory, managerial, senior executives, business operations, and others. GBS leaders will need to rethink how best to control operating costs.

Global Business Services 52

Global Business Services Service Impact Sourcing Sourcing 52