article thumbnail

Tips & Insights: Rethink Your Contact Center’s Impact on Healthcare Consumer Satisfaction

Perficient Digital Transformation

In healthcare, individuals are navigating a highly emotional – potentially even uncertain – journey. Lora-Lee Thomas (call center), Colleen Eager (management consulting), and Marlana Voerster (healthcare) together offered holistic tips for improving the contact center experience and delivering better care. Lora-Lee Thomas.

article thumbnail

Embracing Outsourcing in 2024: Navigating Hiring Challenges

Premier BPO

employment report [1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. Organizations grapple with the complexities of attracting and retaining skilled professionals in an environment where job seekers wield unprecedented bargaining power.

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Embracing Outsourcing in 2024: Navigating Hiring Challenges

Premier BPO

employment report [1] was surprising to many experts: robust hiring continued in many sectors, especially with strength in healthcare and professional services. Organizations grapple with the complexities of attracting and retaining skilled professionals in an environment where job seekers wield unprecedented bargaining power.

article thumbnail

Addressing the Skills Gap: Outsourcing as a Solution

NoonDalton

Definition and Impact on Businesses and the Economy At its core, the skills gap is a mismatch between the job market’s demands and the qualifications of job seekers. Healthcare : The healthcare sector has embraced outsourcing for medical billing, coding, and telehealth services. economy $2.5