Everest Group
JANUARY 11, 2024
The funding for business services innovation is showing signs of drying up. Investment in governance and business relationship management won’t pay off without decent processes. As enterprises find out they can’t hike prices anymore, cost has reclaimed its crown.
Everest Group
JANUARY 3, 2022
Defining a governance and engagement model between the CoE and the enterprise is paramount to ensure that those goals and strategies are communicated, carried out, and met. Setting up a CoE is the first step for a GBS to embark on excellence, but it needs to ensure that it takes the right actions to establish success.
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