Remove glossary distributed-workforce
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The role of self-service BI for business agility

Capgemini

Facebook Twitter Linkedin The move to self-service BI is driven by an organization’s need for agility in support of a hybrid workforce. With such a large portion of the workforce working outside the office, the walking down- the-hall method for gathering data expertise no longer works. This will give these workers immense power.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Balbelforce

That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. A well designed modern contact center will keep CTR low with effective automatic call distribution. Automatic Call Distribution (ACD). Workforce Management (WFM).