Contact Center Terminology – Abbreviations & Key Terms Explained!
Balbelforce
NOVEMBER 30, 2022
That’s why we’ve put together a glossary covering some key CX terms, with some links to further resources so you can become your company’s CX expert in no time. Check back here for new definitions as we update the page.). There’s a lot of terminology to get your head around in call centers and customer experience. Co-browsing.
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