Remove en support faqs
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Travel is roaring back—is your customer support ready?

TTEC

Excellent customer support is a critical part of travel and hospitality. While there is no simple solution to overcoming these challenges, adhering to proven customer and employee experience best practices will go a long way in providing travelers with the customer support they crave. Onboard new hires efficiently and effectively.

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Inbound vs. outbound contact centre: The right CX destination

TTEC

While a traditional inbound contact centre that provides support services focuses on call resolution, today’s associates must be versatile across multiple channels such as messaging, chat, email, and social media. Associates at inbound contact centres handle incoming requests from individuals who need assistance with products and services.

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