Captive contact centre vs. outsourcing: The most overlooked part of retail CX
TTEC
APRIL 22, 2022
As retailers contend with the latest slate of challenges—inflation, snarled supply chains, the return to experience spending—there’s no overstating the importance of having a high-quality contact centre. What is the difference between a captive contact centre and outsourcing? Hiring the right people.
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