TTEC

SEPTEMBER 10, 2021

Outsourcing and managed services are appealing options for many companies at a time when workforces are stretched thin. Both involve receiving business services from a third party but determining which of the two options is the better fit could make the difference between a thriving company versus just staying afloat.

Managed Services 52

Managed Services Outsourcing Service Management 52

TTEC

APRIL 22, 2022

Contact centres are often where customers directly interact with a brand, and their experiences can bring swift consequences: positive experiences can lead to sales and repeat business, while negative ones can turn customers off a brand for good. What is the difference between a captive contact centre and outsourcing?

Retail 52

Retail Outsourcing Out-Tasking Sales 52

The Scalers

JUNE 28, 2022

CONTENTS Deciding whether to outsource or offshore Building offshore teams as a solution to the great resignation Crisis proofing your operations with offshore teams Enabling remote and hybrid work models Partnering with an offshore development expert. ’ Workers are quitting en masse. Deciding whether to outsource or offshore.

Offshoring 91

Offshoring Engineering Outsourcing Software 91

NoonDalton

AUGUST 24, 2023

This might age some of us, but here’s an incontrovertible fact: Gen Z is entering adulthood and joining the workforce en masse. This includes Business Process Outsourcing (BPO) and call centers, sectors that are especially sensitive to generational shifts in work values, expectations, and technological adeptness.

Call Center 52

Call Center BPO Jobbing Flexibility 52