The Rise of the Gen Z Workforce: What It Means for BPOs and Call Centers
NoonDalton
AUGUST 24, 2023
This might age some of us, but here’s an incontrovertible fact: Gen Z is entering adulthood and joining the workforce en masse. This includes Business Process Outsourcing (BPO) and call centers, sectors that are especially sensitive to generational shifts in work values, expectations, and technological adeptness.
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