Everest Group

MAY 10, 2022

Africa has been part of the sourcing strategy of numerous Information Technology (IT) and BPS leaders in the Europe, Middle East, and Africa (EMEA) region for quite some time. What factors have changed the perception of African talent and delivery sites? Let’s take a look at what is contributing to this increased higher-level activity.

Service 52

Service Third Party Outsourcing Government Regulations 52

Perficient Digital Transformation

APRIL 3, 2023

Zendesk’s analysis shows WhatsApp usage up 190% in EMEA in 2020 while Facebook Messenger and Twitter DMs with businesses increased by 172% in North America during 2020. Hopefully, your customer journey mapping includes contextual delivery of personalized content such as at-store and in-store merchandise pickup locations.

Customer Service 52

Customer Service Sourcing Software Service 52

Perficient Digital Transformation

APRIL 26, 2023

CEO Keynote After introductions by Sitecore’s EMEA president Jose Valles, Sitecore CEO Steve Tzikakis presented the opening keynote “CEO perspectives on the composable future.” He showed a series of slides that mapped each product to the capabilities it offered. Now they are moving the rest of the site to XM cloud.

Marketing 64

Marketing Engineering Sourcing Automation 64