TTEC

DECEMBER 7, 2021

You'll hear about the new state of the art Leeds contact centre, its launch and having to quickly shift to work-from-home (WFH) while managing a transition from the previous supplier, as well as many other challenging experiences during a very unusual time for the industry. Host: Mark Hillary - CX Analyst & Author.

Engineering 52

Engineering Customer Service Management Service 52

The Hackett Group

OCTOBER 5, 2023

Bosch Service Solutions GmbH, DBS Bank Ltd., The 2023 Digital Award winners and their win categories are: Bosch Service Solutions GmbH (Contact-to-Resolution); DBS Bank Ltd (Technology Function Operations); F. Hoffmann-La Roche Ltd., Hoffmann-La Roche Ltd.

Advisory 59

Advisory Pharmaceuticals Banking Sourcing 59

Everest Group

MAY 31, 2023

Building on its inaugural research in this area, Everest Group will soon release its 2023 report examining how operations and technology employees in Global Business Services (GBS) organizations in India, The Philippines, and Poland view their employer’s brands. Why GBS brand perception matters? Perception matters in today’s digital age.

Global Business Services 52

Global Business Services Advisory Research Jobbing 52