How Much Can You Save Outsourcing to a Philippine Call Center?
Magellan Solutions
OCTOBER 16, 2015
Despite the availability of resources for self-service, such as Internet access and product brochures, customers still prefer to phone call centers to get the information they need. What’s more is that 79% of them would rather have a phone conversation with an agent even if there are other channels for support, like live chat and delayed response emails. 69% of customers would also consider making online phone calls if they didn’t have the option to have old-fashioned phone conversations with br
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