Top Global Sourcing Brief Labor Costs BPO Content for Week of May 07

Sat.May 07, 2016 - Fri.May 13, 2016

7 things about call center outsourcing you shouldn’t want your competitor to know

Magellan Solutions

MAY 11, 2016

Your call center is only as good as the performance level of your agents. How can you keep them motivated? There are other answers besides a high salary, work-life balance, and personal growth. Agents tend to be happier when they get relevant feedback from their superiors. They prefer reasonable work objectives and they appreciate a comfortable physical environment.

Call Center

Call Center Outsourcing Out-Tasking Management

Global Knowledge Process Outsourcing Market to Grow 23%

SourceFit

MAY 11, 2016

The global knowledge process outsourcing (KPO) market is expected to grow at a compound annual growth rate (CAGR) of about 23 percent from 2015 to 2019, according to study published by Technavio. The growth of the KPO industry is mainly driven by companies looking for more analytical and specialized expertise. Technavio’s report found that the healthcare sector is the fastest growing segment in terms of outsourcing knowledge-intensive services. .

Outsourcing

Outsourcing Marketing Pharmaceuticals Healthcare

Sat.May 07, 2016 - Fri.May 13, 2016

7 things about call center outsourcing you shouldn’t want your competitor to know

Global Knowledge Process Outsourcing Market to Grow 23%

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