Sat.Feb 25, 2017 - Fri.Mar 03, 2017

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The Rise of Millenials and the Need for an Omnichannel Call Center

Magellan Solutions

Say what you want about millennials – the smartphone-toting, selfie-taking generation born between 1982 and 2004 – but there’s no denying their power as consumers. They carry an estimated $200 billion in annual buying power, and by 2025, they will comprise 75 percent of the U.S. workforce. What’s more is that they love technology, making it a part of their everyday lives.

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Philippine IT Outsourcing Leaders Aim to Create $7B IT-BPO Economy

SourceFit

Philippine software developers and information technology (IT) leaders are taking steps to scale up the $3-billion IT and business process management (IT-BPM) industry to a $7-billion economy. During the Philippine Software Industry Association’s (PSIA) SoftCon.ph event, IT executives, investors, engineers, and regulatory officers met to discuss new technologies, opportunities, and challenges in the digital age.

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Reasons to Consider Outsourcing Healthcare Call Center Services

Magellan Solutions

These days, service quality isn’t a luxury – it’s the bare minimum for customers who expect healthcare providers to be efficient and attentive. Expectations when it comes to appointment scheduling, communications with referring medical professionals, and patient retention initiatives are at an all-time high. With this in mind, how does your organization plan to stay on top of the ball?