Wed.Aug 04, 2021

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12 Creative Use of Predictive Analysis in BPO Philippines

Magellan Solutions

Business process outsourcing industry in the Philippines leverages predictive analysis to provide clients with data-driven support. This has been useful for the financial sector. The use of conversational AI is a key player in the outsourcing industry, especially for contact support centers. .

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10 Common Call Center Philippines Challenges That Magellan Solutions Solve Differently

Magellan Solutions

For years, the industry significantly contributed to the country’s Gross Domestic Product (GDP). . million Filipinos are currently employed in the industry (Contact Center Association of the Philippines (CCAP)). No wonder the call center ph industry remains to be the ‘sunshine industry’ through the years. . At present, 1.4