Customer Service Service Strategic Sourcing 
Everest Group
NOVEMBER 22, 2022
GSA Strategic Sourcing Symposium: Future of CX. Everest Group Vice President, David Rickard , will lead a session at the Global Sourcing Association Symposium, exploring how inflation, technology, and cloud are having a major impact on negotiating and delivering customer service arrangements. November 22, 2022.
SIG Speaks
OCTOBER 12, 2023
Organizations are now looking to utilize AI to remain competitive and enhance their services. Overall, the impact of business outsourcing is leading to cost optimization, improved efficiencies, enhanced customer service, and data analysis Contract management is a critical aspect of procurement, and AI has the potential to transform this area.
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Blue Ocean
MARCH 14, 2024
What does it really look like to source a strategic partnership with an outsourced customer care provider? We sat down with Director of Strategic Sourcing and Logistics at St. Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing.
Blue Ocean
MARCH 14, 2024
What does it really look like to source a strategic partnership with an outsourced customer care provider? We sat down with Director of Strategic Sourcing and Logistics at St. Michael’s Hospital in Toronto, Ontario, Peter Longo, to talk about, well, his title says it all: strategic sourcing.
Planergy Software
JANUARY 19, 2024
How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. As a procurement professional, you know the importance of ensuring that all materials and services delivered by vendors meet or exceed your standards for quality and performance. What is Vendor Analysis?
Planergy Software
DECEMBER 29, 2022
How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. Marketing procurement is identifying, selecting, and contracting with marketing services providers. Consulting and creative services. How to gain visibility and control of your indirect spend. Download Free Copy.
Planergy Software
NOVEMBER 1, 2022
How strategic sourcing, cost management, and cost avoidance strategies can be applied to indirect spend. In business, the term “preferred vendor” refers to a supplier that has been vetted and approved by a company to provide goods or services to that company on an ongoing basis. Download Free Copy.
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