article thumbnail

Why Do You Need to Outsource Customer Service Solutions to a BPO with Low Attrition Rate?

Magellan Solutions

In searching for outsource customer service solutions , you must consider how long an agent stays in the company. Outsource customer service solutions offer a wide range of benefits to any SMEs. However, how can you fully maximize the affordability of outsourcing? Intermediate agents – 20%.

article thumbnail

Outsourcing Data Entry Projects Philippine Companies Offer

Magellan Solutions

Shape data using flexible manipulation techniques. Magellan Solutions offer a wide range of data management services. Common BPO outsourcing in the country are captive centers and third-party outsourcing. Clients nowadays want a hybrid approach to outsourcing while still keeping work in-house.

article thumbnail

Rising Prominence of Africa in Technical Support and Other Value-added Services

Everest Group

Enterprise (Business-to-Business) technical support is one such area where buyers and service providers are proactively investing in Africa. We have noted several new technical support locations being set up in Sub-Saharan Africa by third-party outsourcing providers serving European and other English-speaking global markets.

Service 52