Blue Ocean

OCTOBER 4, 2023

And how do offshore solutions, interpreters, and texting play a role? And what about offshore? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what mix of live agents versus AI is best for your business? But what’s the best approach? We cover all that and more below.

Customer Support 103

Customer Support Nearshoring Offshoring Contact Center Outsourcing 103

NoonDalton

OCTOBER 20, 2021

These businesses also require a holistic perspective of how they want their customer service offering to function — and if they are ready to provide the greatest hands-on help to their clients. But how can fast-growth companies benefit from outsourcing? Customer Service Outsourcing. Marketing and Advertising.

Outsourcing 98

Outsourcing Nearshoring E-Commerce Supply Chain Management 98

Future of Sourcing

JUNE 12, 2018

Fortunately for both providers and buyers of these services, there are destinations aplenty from which to choose. Upstart locations driving offshore competition. Among the most prominent in this group include: Bulgaria – This Balkan country has truly come on strong as a nearshore delivery point over the past few years.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Blue Ocean

JUNE 17, 2021

It keeps you close to your customers and ready to serve them with your exhaustive knowledge of your products or services. We also took a look at how outsourcing your customer care to the right contact center partner may enable your organization to circumvent these obstacles without sacrificing commitment to your customers.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59