Magellan Solutions

JULY 8, 2021

Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. With the future still uncertain, traditional contact center labor models won’t be enough to recoup what’s been lost.

Call Center 40

Call Center Contact Center Outsourcing Out-Tasking Outsourcing 40

Blue Ocean

MARCH 19, 2024

For example, with an MOU in place, the new partner’s talent acquisition team can start work on the agent profile and start building out their skill assessments, job postings, etc. An MOU helps both sides mitigate risk while getting key tasks accomplished. It’s our job to help that happen – with a couple of firm provisos.

Outsourcing 59

Outsourcing Out-Tasking Collaborations Jobbing 59

Blue Ocean

JUNE 17, 2021

Business continuity made the top of the list of pressure points for in-house contact centers this year—but that’s not altogether surprising on account of the pandemic. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty. in-house contact centers.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59

Blue Ocean

JANUARY 31, 2023

With a base team of 100 on that eComm program, this means the outsourcer onboards and offboards 50 FTE between May 1 and August 31 each year, for that one program alone. Or this: An agent is frustrated by the lack of support they are receiving on the job, bored with the work, and can’t see any opportunities for growth on their current team.

Call Center 52

Call Center Contact Center Outsourcing Outsourcing Insurance 52