Contact Center Outsourcing Jobbing Nearshoring Offshoring 
Future of Sourcing
JUNE 12, 2018
Upstart locations driving offshore competition. The global contact center offshore outsourcing space is not confined to th ose mature delivery points so frequently discussed, including the Philippines, India, Malaysia, Mexico and South Africa. Egyptian BPO 2.0 is a reality.
Blue Ocean
JUNE 17, 2021
Business continuity made the top of the list of pressure points for in-house contact centers this year—but that’s not altogether surprising on account of the pandemic. Customer care is often a 24/7/365 job, and the slightest disruption has the potential to impact your reputation and brand loyalty. in-house contact centers.
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