Blue Ocean
OCTOBER 4, 2023
And how do offshore solutions, interpreters, and texting play a role? The impact of bilingual support on the customer experience cannot be understated. And what about offshore? Without it, you risk taking a hit to your CSat scores, your brand loyalty, and your bottom line. But what’s the best approach? It’s our thing.
Magellan Solutions
JULY 8, 2021
Top Contact Center Outsourcing Companies & The Challenges Faced From The Risks. There’s no doubt that COVID-19 has disrupted call center services outsourcing operations on multiple levels. Challenges Of Contact Center Outsourcing Services And How Magellan Solutions Solve Them.
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NoonDalton
OCTOBER 20, 2021
These businesses also require a holistic perspective of how they want their customer service offering to function — and if they are ready to provide the greatest hands-on help to their clients. But how can fast-growth companies benefit from outsourcing? Customer Service Outsourcing.
Magellan Solutions
SEPTEMBER 10, 2019
These customers seek help in the following areas: Getting extra information about a product or service. Inconsistent service. And other customer service-related concerns. Meanwhile, outbound call services assist you in: Generating leads. Sell products or services. How Outsourcing Helps Your Business.
Blue Ocean
JUNE 17, 2021
Between their redundancy measures , technical infrastructure, remote-ready workforce, and built-in scalability, an strategic outsourced partner can help you mitigate the risks of disruption. If the pandemic proved one thing it is that, while we were all in the same storm, we were not all in the same boat.
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