The Rise of the Gen Z Workforce: What It Means for BPOs and Call Centers
NoonDalton
AUGUST 24, 2023
Unlike Gen X, who value job stability, or Baby Boomers, who often prioritize loyalty to a single employer, Gen Z leans towards roles that offer personal growth, upskilling opportunities, and the chance to make a difference. In this article, we explore the multifaceted impact of Gen Z’s entry into the BPO and call center landscape.
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