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Effects of AI on Jobs in the BPO Industry

NoonDalton

For organizations aiming to streamline operations without compromising on quality, BPO has been the strategic choice. Now, enter the era of Artificial Intelligence (AI). The integration of AI technologies into BPO has undeniably ignited a nuanced debate among stakeholders. So, where do we stand?

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Getting value from AI&A in the telecom industry

Infosys Consulting

It’s clear that the digital future will be driven by Artificial Intelligence and Automation (AI&A) – especially in the telecom industry. In the final instalment of our “The future of telco” series, James Thornhill outlines AI&A opportunities and why CSPs should ensure they have the right strategic initiatives to grow.