Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Many businesses told us that 2022 was a down year and a time of uncertainty. Was it more of the same? And what can we expect in 2023? Recessionary fears.

BPO 52

BPO Outsourcing Nearshoring Call Center 52

VXI

MARCH 2, 2023

They are all seasoned outsourcers. Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center. In fact, these strategic partnerships have become much more than a cost play.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

VXI

MARCH 2, 2023

They are all seasoned outsourcers. Today, business process outsourcers (BPOs) are working with leading financial service providers to successfully design, launch, and manage digital-first solutions within the contact center. In fact, these strategic partnerships have become much more than a cost play.

Outsourcing 52

Outsourcing Co-Sourcing Third Party Outsourcing Robotics Process Automation 52

Pure Moderation

FEBRUARY 21, 2022

Robots, drones, and self-driving vehicles need AI trained on reliable data to achieve higher levels of autonomy and the truth is, firms are struggling to source enough high-quality data to fully develop these types of AI projects. In 2016, when 19-year-old Alexander Wang co-founded Scale AI along with Lucy Guo, he was still a student at MIT.

Co-Sourcing 52

Co-Sourcing Out-Tasking Right-Sizing Collaborations 52