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What Is Back Office and Front Office in Business Process Outsourcing?

Premier BPO

Both terms refer to various business functions performed within an organization, but to understand the difference between Front-office and Back-office in a BPO, we must first define what does ‘BPO’ stand for? Front Office services in a BPO may comprise of: Customer Care. Order Management. High-level job function.

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5 Proven Benefits Of An Order Taking Call Center

Magellan Solutions

The following are the functions covered by an order taking service: Taking order by phone. Order processing. Order management. Order tracking. They even incentivize their top performing agents to motivate them with their jobs. BPO companies offer different business models. Fulfillment .

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Virtual Receptionist Service: Common Questions in Business Owners’ Mind When Outsourcing

Magellan Solutions

There is no need to hire an additional employee just for this job. Order Management. Your virtual assistants can manage processing your company’s orders. They can do all the processes involved like order entry, shipment and invoicing. Some BPO companies provide monthly assessment for their agents.

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Common Questions About Virtual Receptionist in Business Owners’ Mind When Outsourcing

Magellan Solutions

There is no need to hire an additional employee just for this job. Order Management. Your virtual assistants can manage processing your company’s orders. They can do all the processes involved like order entry, shipment and invoicing. Some BPO companies provide monthly assessment for their agents.