BPO Facilities Management Labor Costs Shared Services 
Magellan Solutions
MAY 3, 2022
The financial institution has its shared services and many other regional hubs in the Philippines. Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. The lower labor costs in developing countries make it possible.
Magellan Solutions
MAY 6, 2020
The financial institution has its shared services and many other regional hubs in the Philippines. Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. The lower labor costs in developing countries make it possible.
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