BPO Facilities Management Labor Costs Regulations 
Magellan Solutions
MAY 3, 2022
Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Through this initiative, Entergy was able to reduce telco costs, minimize repeat callers, implement different customer care programs, and provide 24/7 service coverage.
Magellan Solutions
MAY 6, 2020
Because of the high unit cost of its internal call centers, Entergy decided to outsource its customer care operations to an American BPO company. Through this initiative, Entergy was able to reduce telco costs, minimize repeat callers, implement different customer care programs, and provide 24/7 service coverage.
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