Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences
Everest Group
SEPTEMBER 14, 2023
English is the primary language utilized for BPO services in Cape Town, although there is also a significant Afrikaans-speaking population. Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries.
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