Remove requisition-intake-process
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Top Inbound Call Center Metrics to Measure in 2021

Mattsen Kumar

As we further with the blog post, we look at the most important metrics one by one. A metric that strictly intakes only hours used to answer the call as input and doesn’t concern time spent on paperwork or documentation. In this post, we will learn about the formulas, if any.

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Business process management (BPM) examples

IBM Services

Business Process Management (BPM) is a systematic approach to managing and streamlining business processes. BPM is intended to help improve the efficiency of existing processes, with the goal of increasing productivity and overall business performance. BPM is often confused with other seemingly similar initiatives.