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What is helpdesk support and why your business needs it

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The goal as a company is to have customer service that is not just the best but legendary. – For support agent sanity and enhanced CX, helpdesk is your answer. . For support agent sanity and enhanced CX, helpdesk is your answer. . Sam Walton, founder of Wal-Mart. What is a helpdesk? Customer support center. IT solutions center.