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Turning Good into Great: 10 Reasons to Outsource Customer Service

Mattsen Kumar

As organizations grow, outsourcing customer service has become necessary to ensure customer satisfaction. Our blog post discusses outsourcing customer service to meet modern expectations. 16.24% of small businesses chose to outsource customer service to increase efficiency.

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The SOCAP RECAP – Spring Symposium 2023

Premier BPO

The week-long event featured insightful sessions, networking opportunities, preparties, scavenger hunts, and golf tournaments, keeping participants engaged. Premier BPO’s COO also contributed by sharing exclusive insights as a featured panel speaker. It promotes culture and the agents greatly appreciate the small gestures.

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A beginner friendly guide to help desk software

Influx

The ability for customers to get help in a timely and consistent manner is important to the success of any business. In this blog we’ll explain what a help desk is, why it is important, how you can find the right help desk for you, and more! Why successful businesses use a help desk software. What is a help desk? .