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SSOW 23 Key Takeaways – Leading Shared Services into the Future

Premier BPO

Shared Services and Outsourcing Week (SSOW) is the industry’s leading collaborative event that brings together professionals, leaders, and experts from various industries and backgrounds to share their best practices every year. The week featured prize-winning speakers and Global Business Services giants.

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How GBS Organizations Can Help CEOs with Cost Optimization and Future-proofing Their Talent Strategy | Blog

Everest Group

Global Business Services (GBS) organizations have become essential to the enterprise as these shared service centers help to optimize costs and build talent strategies for the future. Read on to learn more about the benefits GBS offers. To achieve these goals, CEOs are turning to GBS organizations for support.

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Why All the Hype around RPA?

AH Anderson Consulting

The business goals typically center on reduced costs, improved customer experience, revenue/margin growth and regulatory compliance. Currently, one of the technologies gaining tremendous attention is Robotic Process Automation (RPA). maybe at its most rapid pace in history! maybe at its most rapid pace in history! What is RPA?

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When Do You Need to Outsource a Call Center

Magellan Solutions

At Magellan Solutions, we offer a flexible pricing model that includes both dedicated employee pricing and shared services, which can help you scale your campaigns without investing too much. Let us help you streamline your operations and improve work efficiency at a reduced cost.

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The Hackett Group Announces 2021 Digital Award Winners

The Hackett Group

(NASDAQ: HCKT) today announced the winners of its 2021 Digital Awards, which spotlight companies that are on the cutting edge of using digital transformation solutions, including automation, advanced analytics, and AI to hyper-automate end-to-end business operations.

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Shared Service Center in Mexico

Intugo

What is a Shared Service Center in Mexico and how can it reduce operating costs? Establishing a shared service center in Mexico through Intugo can also be a solution for mid-sized companies. Shared service centers utilize standardized processes. Automated and controlled processes.

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5 Proven Benefits Of An Order Taking Call Center

Magellan Solutions

Along with convenience, personalized service is one of the keys to enhancing customer experience. . While there’s nothing wrong with an automated answering service, this is not what customers prefer. Meanwhile, the email support function enables agents to confirm customers’ orders by sending an automated email about it.