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Call & Contact Center Expo 2023: Insights and Key Takeaways

Premier BPO

The event was an excellent opportunity for organizations to connect and strategize on optimizing Customer Experience (CX) for their client base. The exhibition covered various aspects of customer support, CX, UX, Channel Partnering, Cyber, Data & Smart Security, and Collaboration Technology.

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Embracing Outsourcing in 2024: Navigating Hiring Challenges

Premier BPO

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. This technique involves outsourcing non-core business functions, such as payroll, accounting, customer support, IT management, and marketing, to external service providers.

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Embracing Outsourcing in 2024: Navigating Hiring Challenges

Premier BPO

Chamber of Commerce, the strategic imperative is investing in technologies like automation, AI, and upskilling. This technique involves outsourcing non-core business functions, such as payroll, accounting, customer support, IT management, and marketing, to external service providers.

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How to intelligently manage technology debt?

Infosys Consulting

co-authored by Joerg Veidt, Vinayak Bhardwaj and Jennifer Chung. This can lead to more customer support calls, lower customer satisfaction and higher personnel unsatisfaction. To aid there are Software Intelligence tools that can automate software quality scans. Subsequently, good testing practices (e.g.,

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Is it time for credit unions to re-evaluate the benefits of outsourcing?

VXI

For this reason, customer support outsourcing has become one of the most sought-after services for enhancing market value. From artificial intelligence to robotic process automation, cloud solutions, and content moderation, the right partner is a key stakeholder in your digital transformation initiatives.

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Is it time for credit unions to re-evaluate the benefits of outsourcing?

VXI

For this reason, customer support outsourcing has become one of the most sought-after services for enhancing market value. From artificial intelligence to robotic process automation, cloud solutions, and content moderation, the right partner is a key stakeholder in your digital transformation initiatives.

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Leveraging user-generated social media content with text-mining examples

IBM Business Partners

With nearly 5 billion users worldwide—more than 60% of the global population —social media platforms have become a vast source of data that businesses can leverage for improved customer satisfaction, better marketing strategies and faster overall business growth.