NoonDalton

FEBRUARY 13, 2023

Business process outsourcing, or BPO, is a crucial subject for Global Business Services (GBS), but sadly, it runs the risk of being underappreciated. BPO service providers have risen up the value chain and into many different functions in the previous ten years, including finance, supply chain, HR, and IT.

Global Business Services 94

Global Business Services Outsourcing Robotics Process Automation BPO 94

Everest Group

APRIL 9, 2024

During Shared Services & Outsourcing Week (SSOW), March 20-23, in Orlando, “The G6 BPO Debate” tackled thought-provoking and challenging questions associated with BPO’s impact on GBS. Are you entrenched in the ongoing battle between Global Business Services (GBS) and outsourcing?

Global Business Services 72

Global Business Services Outsourcing Service BPO 72

Magellan Solutions

JULY 14, 2021

2021 BPO Status in the Philippines. The working conditions increased the fear of Covid-19 among 247 bpo services inc. The pandemic damaged even the BPO sector. But the BPO industry in the Philippines accommodated many adjustments. The pandemic disrupts the BPO industry. Moreso, Filipinos are resilient.

Call Center 52

Call Center Outsourcing Business Process Outsourcing BPO 52

SourceFit

AUGUST 6, 2019

A report from Texas-based consulting firm Everest Group showed that the 2018 global growth in IT and business process outsourcing (BPO) has dropped to 3 to 4 percent. Meanwhile, the Philippine BPO sector continued to grow faster than the global market at 5.1 Global BPO Market on the Rebound.

Global Outsourcing 52

Global Outsourcing Outsourcing BPO Call Center 52

Magellan Solutions

NOVEMBER 7, 2023

Paypal’s initiative in outsourcing most of its customer service-related tasks not only favors its users, but it’s also a smart move for them to save on labor costs while providing job security to employees worldwide. Clients often prefer outsourcing partners that stay up-to-date with the latest advancements.

Call Center 52

Call Center Outsourcing Pharmaceuticals Out-Tasking 52

ScaleHub

MARCH 9, 2022

Based on a recent study by Everest Group —a research firm focused on strategic IT, business services, engineering services, and sourcing—talent/skill shortage was ranked as the top business challenge going into 2022. Does crowdsourcing sound right for your business continuity plan? Learn more.

Out-Tasking 52

Out-Tasking Flexibility Business Process Outsourcing BPO 52

SIG Speaks

FEBRUARY 1, 2022

Stakeholder Engagement has shifted dramatically over the last few years, making way for Procurement’s traditional tasks to become automated. So what should you be armed with to be a vital asset for the business? How will Sourcing for Outsourcing and Shared Services Change Going Forward? learn more. . Subscribe.

Sourcing 40

Sourcing Advisory Automation Shared Services 40