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Incident management vs. problem management: What’s the difference?

IBM Business Partners

This explains the existence of both incident and problem management, two important processes for issue and error control, maintaining uptime, and ultimately, delivering a great service to customers and other stakeholders. Organizations increasingly depend on digital technologies to serve their customers and collaborate with partners.

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Services Procurement: What Is It and How To Manage It

Planergy Software

Cristian Maradiaga King Ocean Book a Live Demo Download a free copy of "Indirect Spend Guide", to learn: Where the best opportunities for savings are in indirect spend. Without effective communication and collaboration between these parties, it may be hard for them to work together to meet the service requirement.

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Contact Center Terminology – Abbreviations & Key Terms Explained!

Balbelforce

It allows two or more software applications to communicate with each other, or collate data from various apps to provide a better customer experience. In the contact center, this can also enable automated workflows that span the technology stack for a better customer experience. Application Service Provider (ASP).