article thumbnail

Tech Solutions Outsourcing: Driving Innovation and Efficiency

NoonDalton

Statistics indicate that more than a third of small and medium-sized enterprises now outsource at least a portion of their technology operations, and this number is even higher among larger corporations. Cost Reduction One of the primary motivations for outsourcing tech solutions is cost reduction.

article thumbnail

Generative AI as a catalyst for change in the telecommunications industry

IBM Services

Here are some ways AI can contribute to transformation in the telco ecosystem: Customer Lifecycle Management and service innovation The job of managing customer relationships is traditionally a reactive one: fielding calls, responding to emails and working out solutions. CSPs can take advantage of watsonx.ai