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Shared Services Trends in 2021: State of Global Shared Services Report

Chazey Partners

The report highlights the five most critical areas based on SSON’s global survey in late 2020. It was written with the support and input of SSON’s Global Advisory Board – 20+ of the world’s leading SSO and GBS operators. The State of Shared Services report is the 4th in a series of market insights produced by SSON and Chazey Partners.

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The Factors Affecting Consumer Psychology

Infosys Consulting

For example, a millennial consumer currently might have up to 5 IPTV services adding up to approximately $60, which has grown over the last year. The proposition here is presented within the value perceived, with 5 TV services for the price of 1. Principal, Infosys Consulting. Rohit Mendiratta. Michael Zyla.

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The X factor for CIO’s: Balancing Between Stability And Speed

Infosys Consulting

However, when introducing the concept of deploying changes to products and services more frequently, any repetitive manual activities involved are multiplied. Prior to Infosys Consulting, he has held executive roles across Telecom, Media and Financial services sectors including a number of years within global management consulting firms.

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Loot Boxing as a Model

Infosys Consulting

In another form, gamifying the telco’s online store experience creates new touchpoints and engagements with customers, with potential rewards incorporating network added services (NAS), loyalty points, and partner technologies (such as accessories) driving microtransactions to generate significant ARPU (average revenue per user).

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Scaling Up For The Digital Decade

Infosys Consulting

Enhanced phygital experiences: Provide better services through technology to assist customers with pre and post-performance experiences by integrating with way-finding, parking, and mapping technology. With the expansive network of new social networks, the opportunity to engage the global audience is higher than ever before.

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