Redial

MARCH 24, 2021

In the view of Redial BPO, there is huge value in consistency. Of late, there have been rumblings that Mexico may have had its day, and that other CX destinations in the American nearshore are ramping up to take its place. One of the reasons for Mexico’s BPO resiliency is the country’s legacy as a contact center delivery destination.

Nearshoring 130

Nearshoring BPO Advisory Offshoring 130

Intelligent Sourcing

DECEMBER 6, 2022

Ryan Strategic Advisory, in partnership with Cognitive Copy, is pleased to announce the publication of The Offshore BPO Confidence Index 2022. This document encapsulates the soundings of country managers in 17 different offshore and nearshore delivery points.

Offshoring 95

Offshoring BPO Advisory Nearshoring 95

Future of Sourcing

JUNE 12, 2018

In fact, while these five markets have done an excellent job in pioneering the offshoring business model, there are also many locations that are acting iconoclastically, by forging their own path in global front-office Business Process Outsourcing (BPO). Egyptian BPO 2.0 Egyptian BPO 2.0 is a reality. is a reality.

BPO 52

BPO Offshoring Nearshoring Contact Center Outsourcing 52

Intugo

APRIL 4, 2024

Financial Advisory : Providing strategic financial advice to optimize business operations, manage cash flow, and maximize profitability. Budgeting and Forecasting: Creating budgets, analyzing financial data, and forecasting future financial trends to facilitate informed decision-making.

Accounting 45

Accounting Service Payroll Regulations 45

Blue Ocean

JUNE 17, 2021

The newest publication from the Ryan Strategic Advisory reports on these challenges, which we explore below. One interesting highlight of the past year was the ability of onshore and nearshore providers to maintain contact center readiness versus offshore providers. But doing it all in-house also comes with its challenges.

Outsourcing 59

Outsourcing Out-Tasking Advisory Nearshoring 59