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Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences

Everest Group

SEPTEMBER 14, 2023

Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries. English is the primary language for BPO services in Durban, with significant a Zulu-speaking population.

Service 69
Service Impact Sourcing Contact Center Outsourcing Government 69
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Everything You Need To Know About Call Center Outsourcing

Magellan Solutions

SEPTEMBER 10, 2019

Both services are available in voice and non-voice operations. Anything initiated through calls belongs on voice accounts. Chat and email services fall under non-voice call center operation. Call center outsourcing services can also be a short-term or a long-term partnership. Set appointments.

Call Center 49
Call Center Outsourcing Contact Center Outsourcing Out-Tasking 49
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