Remove 2033 Remove Efficiency Remove Outsourcing Remove Software
article thumbnail

Cost-Efficient Customer Service: Quality without the Price

Simplr

As more businesses look to cut costs wherever possible, especially within CX, it presents challenging questions for management: Is outsourcing to a legacy call center sustainable anymore? In this article, we’ll explore what customer service costs entail and how make efficient improvements without sacrificing quality.

article thumbnail

Private cloud use cases: 6 ways private cloud brings value to enterprise business

IBM Services

billion by 2033, up from USD 92.64 A private cloud is a single-tenant cloud computing model in which all of the hardware and software resources are dedicated exclusively to—and accessible only by—a single organization. Software-as-a-Service (SaaS) allows users to connect to and use cloud-based apps (e.g.,