article thumbnail

Cost-Efficient Customer Service: Quality without the Price

Simplr

Make sure that your business and/or your call center are using the most up-to-date software for measuring efficiencies and customer satisfaction. In fact, here at Simplr, we believe that 90% of customer service interactions will be automated by 2033. But what’s the “right” amount of cost reduction?

article thumbnail

Private cloud use cases: 6 ways private cloud brings value to enterprise business

IBM Services

billion by 2033, up from USD 92.64 A private cloud is a single-tenant cloud computing model in which all of the hardware and software resources are dedicated exclusively to—and accessible only by—a single organization. Software-as-a-Service (SaaS) allows users to connect to and use cloud-based apps (e.g.,