2024 BPO Global Business Services Offshoring 
Everest Group
JANUARY 11, 2024
From any vantage point, COVID was good to the global business services (GBS) model. Show the enterprise how to work globally? In short, my thesis is the euphoria that GBS experienced as the hero of the enterprise is over, and the heady trajectory of more people, more scope, and more change is likely on hold in 2024.
Everest Group
OCTOBER 20, 2023
Participate in the Key Issues Survey 2024 to better understand the current thinking of industry leaders across the globe. Coming off a bumper year in 2022 with double-digit growth driven by pent-up demand after the pandemic, the global services industry entered 2023 with macroeconomic uncertainty clouding the forecast.
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