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8 Secrets to Improving Customer Service in the Insurance Industry with Outsourcing

Magellan Solutions

In 2022, the State of the Connected Customer surveyed almost 17,000 consumers globally and reported that 88% of them consider the experience a business offers to be as vital as its products and services. Moreover, insurance companies can save costs when they hire an outsourcing provider specializing in customer service support.

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Is Cloud-first really a panacea?

Capgemini

Srinivas Patnaik Sep 28, 2023 How modern enterprises can effectively navigate Cloud adoption and repatriation strategies – no matter where they are on their transformation journeys In recent years, a cloud-first approach has emerged as the go-to strategy for organizations looking to modernize and optimize their IT infrastructures.

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Look Out for These Hidden Costs in Outsourcing

NoonDalton

As businesses become more interested in outsourcing’s capacity to lower costs, raise efficiency, and increase productivity, the market for outsourcing is anticipated to reach over $315 billion by 2025. But are there hidden costs in outsourcing? The Hidden Costs of Outsourcing. million unemployed workers.