Redial

MARCH 24, 2021

Of late, there have been rumblings that Mexico may have had its day, and that other CX destinations in the American nearshore are ramping up to take its place. International companies look to Mexico as their go-to in the nearshore because CX is done to a high-quality standard. What the future holds for CX in 2021 and beyond is unclear.

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Nearshoring BPO Advisory Offshoring 130

Everest Group

MAY 16, 2022

In its latest quarterly report on the global outsourcing industry, Everest Group revealed outsourcing demand held steady from Q3 to Q4 2021, with 404 transactions reported in each quarter. Notable Global Services Trends in Q3 2021: North America experienced a decrease in its share of outsourcing deals.

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Ivemsa

OCTOBER 6, 2021

They join several of the top global leaders in the manufacturing industry that have benefited from the advantages of nearshoring to Mexico for decades. However, Mexico continues to be a viable option with minimal risk and optimal reward, particularly when compared with offshoring to China. 1: Talent Level and Employee Availability.

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Nearshoring Manufacturing Labor Costs Offshoring 52

Customer Serv Outsource Smarter

DECEMBER 16, 2022

If 2020 and 2021 were years of change, transformation, and tumult in the business process outsourcing (BPO) world, how do we describe 2022 ? Nearshore and offshore growth. expect nearshore and offshore growth to continue. Was it more of the same? And what can we expect in 2023? and international clients.

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BPO Outsourcing Nearshoring Call Center 52

Everest Group

NOVEMBER 6, 2023

Moreover, Egypt is experiencing growing demand for BPO talent, surpassing other prominent offshore/nearshore locations, as illustrated below, which demonstrates its increasing delivery capabilities. increase in 2021/2022 and a 5% contribution to GDP, despite global economic challenges.

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3Pillar Global

MARCH 16, 2021

In this chapter, we dig into 2021’s biggest software development trends and size up the current state of affairs. Outsourcing business models—insourcing, onshoring, offshoring, nearshoring, and multi-sourcing—are all based on the client’s proximity to their outsourcing team.

Software 52

Software Outsourcing Nearshoring Offshoring 52

Blue Ocean

JANUARY 20, 2022

Simply put, your buck goes further when you choose a nearshore outsourcing model. There’s also the discussion of onshore, near-shore, and offshore, and how each scenario plays a role in business continuity. Customer care programs are one of the biggest sources of incoming data across an organization. Data and Forecasting.

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