Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. This will give you an idea how long an agent can work for your business. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

MAY 2, 2024

The global BPO market is projected to reach $525 billion by 2030 , growing at over 9% annually. Google started offshoring in 2011 when it sent 1,000 customer support jobs for its AdWords product to contact centers worldwide. For its software development work, Google partnered with Cognizant, which has offices in the US and India.

Offshoring 52

Offshoring Outsourcing Right-Sizing Call Center 52

Magellan Solutions

MAY 11, 2021

Lots of consumers lost their jobs because of the pandemic. The trend of rate is getting lower from 2010 until it rose again during the COVID-19 situation. The BPO company can assist you in your human resource task. As previously stated, BPO companies have a database where they can access all the applicants’ information.

Outsourcing 52

Outsourcing BPO Call Center Banking 52