Magellan Solutions

DECEMBER 11, 2023

In the early 2000s, call centers were booming, and Etelecare was creating waves in the BPO industry. Frederick thought, “How about a BPO business focusing on the economy’s unsung heroes: small and medium-sized businesses (SMEs)? In 2009, Magellan Solutions landed a significant contract with AT&T.

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Call Center BPO Offshoring Accounting 52

Magellan Solutions

JUNE 15, 2021

While pricing and services are important factors, you should also consider the attrition or turnover rate of the BPO company. Here’s the average attrition rate of the BPO industry in the past decade: Year. Average Attrition Rate for the BPO Industry. This will give you an idea how long an agent can work for your business.

Customer Service 52

Customer Service BPO Outsourcing Call Center 52

Magellan Solutions

APRIL 24, 2020

Whether locally, nearshore or offshore, you can now easily find a reliable outsourcing partner regardless of your business size or industry. It was founded in 2009 by brothers Lyndon and Jamie Cormack , who named the company after a Canadian frontier village in Saskatchewan. Magellan Solutions is a BPO company based in the Philippines.

Outsourcing 59

Outsourcing Offshoring Banking Business Process Outsourcing 59