Exploring South Africa’s CX Services Potential: Your Gateway to Exceptional Customer Experiences
Everest Group
SEPTEMBER 14, 2023
Durban Durban stands out as a cost-effective contact center destination, offering up to 70% lower operational costs than tier-2 cities in high-cost countries. Accounting for 40% of the country’s contact center jobs, as per BPESA, Johannesburg ensures abundant resources for efficient outsourcing operations.
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